Overview

TredBase Limited ("TredBase," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (www.tredbase.com), mobile applications, and other online services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy.
This policy is designed to provide you with transparency and control over your information, while ensuring compliance with Nigeria’s data protection laws and preparing for alignment with international standards as we grow.

1. Information We Collect

We collect various types of information to deliver, maintain, and enhance our Services. The categories of data include:

a. Personal Information:

• Full name, email address, phone number
• Information related to your educational institution, such as student ID or enrollment data
• Payment and billing details, including card numbers and bank account info
• Government-issued identification when required for verification

b. Technical and Usage Information:

• Internet Protocol (IP) address and location
• Browser type and version, device model, operating system
• Date, time, and duration of site visits
• App usage patterns and clickstream data

c. Cookies and Similar Technologies: We use cookies, pixel tags, and similar tracking tools to:

• Recognize repeat users and authenticate logins
• Measure traffic and engagement metrics
• Store user preferences and optimize performance
• Support security features and prevent fraudulent activity
• Users may disable cookies through browser settings, though doing so may impact some site functionalities.
  
  

2. How We Use Your Information

We process personal data for purposes that include:

• Delivering core platform functionalities and services to users
• Authenticating identity and securing user accounts
• Facilitating and confirming tuition and fee payments
• Sending notifications, receipts, and service updates
• Enhancing platform usability and customizing content
• Conducting analytics and improving operational efficiency
• Detecting, investigating, and mitigating fraud and abuse
• Meeting compliance, legal, and audit requirements

Where legally required, we will seek your consent before processing your data.

3. Sharing and Disclosure of Information

We only share your personal data where necessary and in line with data protection principles. We may disclose information to:

• Service Providers: Third-party vendors that support payment processing, hosting, security, analytics, and customer service. These providers are contractually bound to protect your data.
• Educational Institutions: Schools or institutions you are affiliated with to facilitate communication and payment processing.
• Regulators and Law Enforcement: Government agencies and authorities when disclosure is required by law, regulation, or court order, or to prevent harm, fraud, or legal violations.

We do not sell or rent your data to any third party under any circumstances.

4. Data Storage and Security

We take comprehensive steps to protect your personal data against loss, misuse, unauthorized access, alteration, or destruction. Security measures include:

• Transport Layer Security (TLS) encryption for all payment and login data
• Firewalls, intrusion detection systems, and anti-malware software
• Role-based access controls and password policies
• Periodic audits and vulnerability assessments

In urgent cases involving active threats or data breaches, we may take protective actions immediately and will notify affected users as soon as possible.

5. Your Rights and Choices

You have certain rights regarding your personal data, subject to applicable law. These include the right to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete data
• Delete personal information, except where retention is required by law
• Restrict or object to specific types of processing
• Withdraw consent to data processing at any time

To exercise these rights, email us at support@tredbase.com We may need to verify your identity before fulfilling your request.

6. Data Retention

We retain your personal data only as long as necessary for:

• Providing Services and managing your account
• Complying with legal and regulatory obligations
• Resolving disputes and enforcing contractual agreements

When data is no longer required, we will securely delete or anonymize it.

7. Children's Privacy

TredBase does not knowingly collect data from children under 18. Our Services are intended for use by individuals who are legally adults or supervised by a guardian. If we learn that we have collected information from a minor without proper consent, we will delete it immediately.

8. International Transfers

TredBase is headquartered in Nigeria. If you are located outside Nigeria, please note that your information may be transferred to, stored, and processed in Nigeria, where data protection standards may differ. We take all reasonable steps to ensure your data receives adequate protection consistent with legal standards.
As we expand internationally, we will comply with relevant cross-border data transfer laws and implement appropriate contractual safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, technology, or our data handling practices. When updates are made:

• The “Effective Date” at the top of the policy will be revised
• Material changes may be communicated directly via email or within the app

We encourage users to review this policy periodically.

10. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us